Shipping Policy

The regulations on taking/receiving goods are as follows:

1. The Carrier will only receive the goods after the order has been posted on the system through the API.
2. The Carrier will only pick up the goods at the Shipper's location when the package is labeled (bill) by Young Rice Drap.
3. Consignees must wear uniforms or carry ID cards of the Carrier.
4. The consignee must provide the Consignment Confirmation Voucher to the Sender after successfully receiving the goods (Displays order information received).
5. The Shipper does not deliver the goods to the Carrier if the Consignee does not provide the Consignment Certificate.
6. The Carrier only receives the goods according to the principle of “Original belt – In original condition” (Package is closed by Shipper, The Carrier only accepts the complete package – The outside of the package shows no sign of being opened, wet, damaged).
7. If the Carrier finds that the order has the wrong weight and size compared to the information of Young Rice Drap, they will record the exact weight and size information (with Sender's confirmation) and send that information back to Young Rice Drap's Cluster.
8. Each order only corresponds to 01 (one) package.
9. Specify the number of pick up times for an order as follows:
– Minimum 01 times in 01 day;
– Max 03 (ba) times and 02 (two) consecutive days;
– Or 03 failed fetch, The Carrier will update Cancel (Retrieve Failed) here API.

10. For orders that Shipper personally brings to the destination (post offices), The Carrier will receive the goods within 24 hour. If later 24 not received item now, The Carrier will update Cancel (Receiving at the sending point failed) here API.

Delivery terms include the following:

1. Number of deliveries: Minimum 01 (one) time, max 03 (ba) time.
2. Delivery to the recipient:
– The carrier must contact or notify the recipient before proceeding with the delivery.
– The carrier delivers to the recipient address specified by Young Rice Drap.
– The carrier will show or not show the goods at the request of Young Rice Drap on the carrier system (school: Delivery Notes).
– The carrier agrees to allow the recipient to reschedule the maximum delivery time 05 (year) days from the date of first delivery.
– Upon successful delivery to the recipient:
+ For orders with collection (COD): Recipient's signature is required, full name.
+ For orders NO collection (No COD): Receiver's signature, Please specify full name and proof (if the recipient agrees): Identity card, Passport,… to verify the recipient (in case of necessity).

3. In case the recipient refuses to receive the goods after viewing the goods: Transporters (shipper) create “Minutes of Refusal to Receive Goods” show at least the information:
– Code orders.
– Reason for refusing to accept.
– The information of the package has been revealed, include: Outer carton condition, product's manufacturing box status, packaging status of the product, condition of products, the number of products, other information (necessary).
– Amount: at least 02 copy (01 The carrier's copy is saved for comparison – if necessary; 01 Attachment to the package to return to the sender).
– Recipient's confirmation (signature).

Regulations on refunds (when delivery failed):

1. If there is no request to receive the goods, return at the post office, The order will be returned to the default pick-up address of Young Rice Drap or the sender.
2. The maximum number of returns is 03 time.
3. If the return is not successful after 03 time, The carrier will send the contact details of Young Rice Drap, and Young Rice Drap will coordinate with departments to respond to the resolution within 02 day – slowest 07 day.
4. All rejected parcels after viewing are required “Minutes of refusal to receive goods”.
5. For orders that are not as original and have complaints from the sender, when paying, The carrier will make a return record, Specify information such as order number, Outer box condition, manufacturer box condition, packaging status of the product, product status of the package (Includes unopened product, damaged product), the number of products (Includes unopened product, damaged product), other information (if related to damaged goods) and confirmation of the sender (signature). Need to create at least 02 copy (01 the carrier's copy for comparison if necessary and 01 copy sent by sender to send to Young Rice Drap).

PAYMENT REGULATIONS (RECOVERY ORDER)

1. The Carrier receives a Return request via an API that fully shows the Buyer's information (Name, Address, phone number) and Paid Products (Product's name, Amount, condition of products, image);
2. The Carrier to the Buyer picks up the goods according to the “Picking Regulations” with Co-Inspection (Compare the actual product with the product information sent by Young Rice Drap via API);
3. The Carrier sends the 'co-inspection record' made with the buyer to Youngricedrap.com via API or Email (If there is no API yet);
4. The Carrier returns the Goods to the Seller in accordance with the 'Refund Policy' (Excluding Article 4).